Privacy Policy | Ikigai Digital

Ikigai Digital Privacy Policy

Introduction

This Privacy Policy outlines Ikigai Digital ("we", "our", or "the Company") practices with respect to information collected from users who access our website at https://www.ikigaidigital.co.za ("Site"), or otherwise share personal information with us (collectively: "Users").

Grounds for Data Collection

Processing of your personal information (meaning any information that may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and for providing you with our services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which we are subject under South African law. We collect personal information when you use our services or communicate or engage with us.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What Information We Collect

We collect two types of data and information from Users:

Non-personal Information: Un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).
Personal Information: Individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:

Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information which relates to your activity through the Site.
Registration Information: When you register to our Site, you will be asked to provide us with certain details such as full name, email or physical address, and other information.
Contact Information: When you contact us, we may collect information such as your name, phone number, and email address.
Financial Information: When you use our services, we collect your financial details to process payments.
Additional Information: We may collect additional information provided by you for customer support or other reasons, as deemed necessary.

How Do We Receive Information About You?

We receive your Personal Information from various sources:

When you voluntarily provide us with your personal details to register on our Site;
When you use or access our Site in connection with your use of our services;
From third-party providers, services, and public registers (for example, traffic analytics vendors).

How We Use the Information We Collect

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy. We may use the information for the following:

Communicating with you – sending you notices regarding our services, providing you with technical information, and responding to any customer service issue you may have;
To communicate with you and keep you informed of our latest updates and services;
To send you transactional information regarding payments;
To serve you advertisements when you use our Site;
To market our websites and products;
Conducting statistical and analytical purposes, intended to improve the Site.

Information Sharing with Third Parties

We may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors. We may also share Personal Information with trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

Hosting and operating our Site;
Providing you with our services, including providing a personalized display of our Site;
Storing and processing such information on our behalf;
Serving you with advertisements and assisting us in evaluating the success of our advertising campaigns and retargeting users;
Providing you with marketing offers and promotional materials related to our Site and services;
Performing research, technical diagnostics, or analytics.

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud, or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property, or safety of us, our users, yourself, or any third party; or (vi) collaborate with law enforcement agencies and/or enforce intellectual property or other legal rights.

User Rights

You may request to:

Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
Request rectification of your personal information that is in our control.
Request erasure of your personal information.
Object to the processing of personal information by us.
Request to restrict the processing of your personal information by us.
Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements in South Africa.

Retention

We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined considering the type of information collected and its purpose, in compliance with South African regulations.

Cookies

We and our trusted partners use cookies and other technologies on our Site. Cookies are small pieces of information assigned to your device while viewing a website. They help navigate efficiently, remember preferences, and compile statistical data. You may remove cookies by adjusting your device preferences.

Marketing

We may use your Personal Information to provide you with promotional materials concerning our services. If you unsubscribe, we will remove your email address or telephone number from our marketing lists. However, we may still send you other important communications.

Updates to the Privacy Policy

We reserve the right to amend this Privacy Policy periodically. Material changes will be effective immediately upon posting. Your continued use of the Site indicates your acknowledgment and acceptance of such changes.